Tech Support

The fastest way to get a response is by accessing our online Tech Support form.


855-822-1348 (Toll-free in the U.S.)

Tech Dept. Hours

Monday – Friday9am – 5pm (PST)

Products carry a 1-year limited warranty (parts ONLY) for defective units sold by our authorized dealers. The warranty period begins on the date of purchase as specified on the original invoice from the authorized dealer. Products found to be defective during the warranty period will either be repaired or replaced by CRUX at no extra charge unless warranty is void. Unauthorized attempt of repair or alteration of the product in any way immediately voids this warranty.

IMPORTANT NOTE: Products purchased from eBay are not covered by factory warranty.


Product Liability
CRUX Interfacing Solutions shall not be held liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use, unauthorized repair or tampering of its products. CRUX cannot guarantee a vehicle’s electronic components to be compatible with any of its products due to the large variation in OEM systems, thereby it is the responsibility of the installer to verify and confirm vehicle configuration as to product compatibility prior to installation. Installer shall be responsible as to all liability insurance to cover any damage that may arise through installation. Likewise, CRUX’s recommendation of an installation facility shall not constitute any grounds for responsibility or liability. Notwithstanding any other provisions of this disclaimer, CRUX’s maximum combined liability shall be limited to the price paid for the specific product that caused the alleged damages.